As it turns out, the problem many people have been having with TSW‘s chat is a little bit complicated. Luckily the game’s lead programer took some time out to give us a rundown on what’s going on.
For those who are not aware, The Secret World runs on a single server with separate dimensions and players can chat across those dimensions. At one point, however, the engine that the game runs on — known as the Dreamworld engine — ran all the dimensions seperately on the server side.
This changed when Funcom did a Single Server upgrade to the engine. At that time, they implemented a complete overhaul of the chat back-end tech and distributed the load across a network of chat servers that all talk to each other, the users, and the game servers.
Post launch, some of the servers decided they wanted to quit talking to the other servers, and it’s the people that find themselves on one of those non-talking servers that are experiencing issues.
The official post about this goes on to say that this is not an issue they had pre launch or even during the betas — although there was a chat problem that wasn’t related to this — and that the main issue they are having now is trying to reproduce it so they can fix it.
Their team is hard at work on trying to fix this issue, and they just ask for your continued patience while the’re figuring out how to fix it.