Yesterday, the ArenaNet support team made a post on Reddit regarding bans for inappropriate names and conduct and at the same time ended up confirming for several players that their accounts had been hacked. Those replying to questions on Reddit advised players to contact Support for further assistance.
At the same time, other players have reported receiving emails from ArenaNet alerting them that someone had requested a password change. Others have received obvious phishing emails asking for account information.
Whether or not some of the hacked accounts were made possible by players actually replying to these emails and handing over the information themselves has yet to be confirmed. However, I’d like to take the opportunity to remind everyone to NEVER reply to these emails. No video game company will ever ask you for your password. They have no reason to.
And, if your account has been hacked or you’ve received emails asking for your details let us know. Also feel free to let us know what precautions you take to protect your gaming accounts.