Diablo III's Launch Is Crippled By Error 37


Written by: (Twitter @MikeSchaffnit - ) | May 15, 2012 3:30 pm

Diablo III's Launch Is Crippled By Error 37
15 Comments

Last night, was a night to remember as the Gates of Hell began to open… very slowly. Players excited for the long awaited Diablo III were forced to encounter the log-in boss for several hours after the game launched at 12:00 a.m. PDT. If you were one of the lucky few to get past the log in screen, character creation was a different challenge entirely: trying to stay connected.

While Blizzard worked diligently to fix the problem, fans across the globe began to flood the forums, Reddit, Twitter, and Facebook in rage over the inability to access the game that they waited so patiently for. While a launch of this scale should be expected to have issues, it does beg the question: Why does a player have to connect to the internet to enjoy the single player experience? It’s not like I need to be constantly spammed with the achievement toasts of my friends to enjoy my walk through Sanctuary.

But now, as the servers stabilize and the extended maintenance to try to fix the problem ends at 3:30 p.m. PDT people are beginning to log in and forgive last nights hellish apocalypse. However, for those who were there, they will never forget where they were… on E-Day.


  • http://www.facebook.com/people/Robbert-de-Wilde/1806039882 Robbert de Wilde

    Hehe I tried to log in, then this happened… 
    http://www.youtube.com/watch?v=iKziJg_z5Ic

  • http://twitter.com/Buster_Dylan Dylan

    Patiently waited for?
    About as patient as the demand for HL episode 3….

    • http://profile.yahoo.com/ITHF7XKYGVXFAPCDMDJTKHLBBU Lian Wan

      There is a big difference between the two. Half Life episode 3 doesn’t exist, Diablo 3 is a defective product as it is right now.

  • Daniel Tang Gundersen

    Now I don’t know how much of a problem this log-in issue presented to those who tried to play the game they just bought (my order was cancelled, due to the store not having enough CEs available all of a sudden), and I haven’t visited Reddit either to gauge the “severity” of this incident, but I truly hope that someone at Activision/Blizzard noticed how silly this is. I would go as far as to say that this is almost unacceptable, for what many people might still regard as a single-player game (maybe I’m old), to not be able to play a game that they’ve just bought. (And I’m even going into the discussion of digital download buyers having to wait until the box-buyers had theirs on “launch day”.)

    I’m not as naive as to think that this situation will make Activision/Blizzard “change their ways” or anything, and I guess some will just chalk this post up to typical “gamer entitlement”, but my point is that this issue, regardless if it was “serious” or just a minor inconvenience, was completely unnecessary. Even Steam (love it or hate it) has an Offline-mode (that I’ve read may or may not work, go figure), and Blizzard could have implemented something similar.

    –Oh but then the real money action house might be vulnerable to hacks, etc.

    Well, without going into the topic of the benefits or down sides to such an implementation of the aucion house, I would argue that this issue was solved as far back as in Diablo 1. Designated single-player characters could not be used in multiplayer games, and vice versa. Something slightly similar was in Diablo 2, when we had Battle.net and our characters were store in “the cloud” (before we had that term), with slightly more security put in place against cheating and character manipulation. Singleplayer/LAN-characters could not be used on Battle.net (remember LAN, anyone?). Something similar could “easily” have been implemented in Diablo 3.

    I’m not blind to the fact that this might have been confusing to more inexperienced gamers, not being able to play with their friends with the character they made (in single-player mode), etc., and maybe this is the reason why they did not do it like I’ve suggested. I’m sure they could have made some kind of warning during character creation about this difference between an “offline” and “online” character.

    I haven’t really researched everything concerning this issue, but I’m sure I’m not the only one who has thought of this. I still wanted to make my voice heard, at least here on Gamebreaker.tv and its community. All thoughts can’t be original. But thanks for bringing this news to my attention, and keep on the good work giving us MMO and general gaming news.

  • 1970Hendrix1970

    Any internet product is only as good as the internet itself. While it is a valid point that this game doesnt need to require intenet connection to play solo. That is not how it was designed and knowing that we all still purchased it knowing they would  launch simultaneously across the nation. The community support behind games like this or the PC versions of Assasins creed or splinter cell which had similar tech are also to blame. If we didnt buy those games Blizz wouldnt have gone this route. 

    Common sense tells you this is a bad idea there have been countless games with major connection issues as a result of overwhelming internet trafic. Websites have been shut down by overflow it is not a game design problem untill you require the game to include the internet in it’s design. Currently I cant even play because blizzard is having intenet issues and honestly I think the solution they need to implement is patch in a way to play offline if your playing alone or play lan multiplayer. The game itself is a ton of fun but not being able to play it  is raising many doubts in me as to the validity of it’s current online only strategy. It seems like they are wasting alot of time and resources so I can play a game that really is in no need of augmentation.

  • http://pulse.yahoo.com/_P4HMCB2HFGNQRRKG5SO33L5LCQ Age Of Majority

    In my mind it is like patronizing a restaurant where a 60$ dollar steak dinner will come to you “eventually” if at all. I don’t really care that i cannot play the game tonight. I know i will be able to at some point. What really sweats my jets is the fact something i have bought and paid for is not really mine.

  • pc11

    Is that image a trolling or is it actually in the game? Is Blizzard take a jab at themselves for having shit server tech?

  • http://www.facebook.com/people/Robbert-de-Wilde/1806039882 Robbert de Wilde

    I made a little vid about this error! Still, the game is awesome. Just felt right to make this video! 
    http://www.youtube.com/watch?v=iKziJg_z5Ic&feature=g-u-u

  • http://profile.yahoo.com/F2XRQU4GOV52OTKES2ZLGRBOOE rusty

    I waited for this game for years only to have my hopes shattered by mandatory server connection. It seems like a move EA would make. Honestly the only reason i wont buy the game.

  • http://www.facebook.com/people/Daniel-Scott-Blair/614675377 Daniel Scott Blair

    Wow negativity, there is a specific reason it’s online and even though I travel and won’t be able to access the game for long periods of time due to the connected requirement and that has to do with hacks and of course the RMAH as well.  I love how so many people were angry that a digital product is not there’s, guess what no game you have ever purchased was “yours” all licences still belong to the company, that’s why years down the road when roms and emulators come out it’s technically very illegal to have them at least for 75 years after the product comes out anyway :P

    I got kicked off multiple times and was sad when errors showed up at log in but you know what?  On the launch of D2 I wasn’t even able to play for 2 days until I found a work around to get it to run and I definitely was able to play D3 at launch on a all online server with millions of other people and I doubt many other games can claim they have millions of fans swarming there servers at launch, well other than COD.

  • http://twitter.com/dularr Dularr

    I sure hope they dont use a overflow servers like GW2.   Last thing I want is to come out of an underground enviroment and get forced to a overflow server.

    With that said, Blizzard’s Battlenet team really needs to get their act together.  While the game and well designed and fun to play, the Battlenet teams infrastructure and interfaces are weak and underwhelming.   

    • pandora005

       What? How could they even use an overflow server system? It wouldnt make sense because the game isnt an MMO with everyone playing in the same world on a “world server”. Did you even think about what you wrote?

  • pandora005

    I really hope the customers start realizing how bad the company has become and how they are NOT CARING to make a game for their customers. Activision-Blizzard only makes games to blatantly be as comfy for themselves as they can get away with and this second big screw-up (BattleNet 0.2 was the first) shows how they have lost their touch.

  • http://twitter.com/Deadalon Deadalon

    Game is a total disaster and a flop.  The negatvie talk is through the roof and most of it is 100% valid. 

    Personally I have had the worst game experience of the past 10 years in the last 2 days.  I have not played much cause I have work and stuck in errors and Ques when I try to play.  Last night (day 2) I experienced the worst ingame lag in an hack and slash online game ever !!  And I have played these sort of games for 10 years now. 

    Its horrendous.  No excuses can be made.  BLizzard screwed their custimors over big time.

  • http://www.facebook.com/chaz.rpg Chaz Davis

    Aside from this little note, that doesnt even have a video, gbtv has been very quiet about all the problems with the D3 launch.

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