Players who had difficulty logging into the game contacted the FTC after being denied refunds when attempting to return it. Blizzard claims that this refusal is due to a strict “no refunds” policy on used products.
After receiving “many complaints” from customers that Blizzard regarding the refusal, the FTC has launched an investigation. In an effort to gather evidence to determine if Blizzard has violated Korean Law, they have seized documents and evidence that they will sort through in an effort to determine if Blizzard has violated Korea’s electronic and commercial contracts law.
At present, Blizzard is still refusing to refund customers, but has said they will increase server capacity.